Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@clubshopex.com.

Filter by Topic
  • All
  • Change/Cancel Order
  • Missing, incomplete or damaged orders
  • Out of stock items
  • Pre sale

Need Help?

If you have an issue or question that requires immediate assistance, drop us an email and we will get back to you within 20-36 hours!

Change/Cancel Order

Changing your details could not be easier, log into your Club Shopex account. When clicking on My Details or Shipping addresses you will be given the option to update your account details and then press Save.

Missing, incomplete or damaged orders

Oh no you’re missing an item. We are very sorry for this, please contact our friendly Customer Service Team for advice on 00971561791905 or contact us
Could you have chosen Partial Shipping at the checkout? If so we’ve sent you the items that were available first and then we will send you the remaining items in a second delivery. If you have not chosen this option please contact the customer care team for advice on 00971561791905 or contact us
Here at Club Shopex, our team takes special care of each order to ensure your order reaches you in perfect condition. On the odd occasion that you do receive a damaged item, please fill in the Returns Form by following the link below and your case will be processed at the earliest possible. Please click here to fill out our return form.

Out of stock items

We’re sorry if the item you want is out of stock. We continue to show out of stock products online so that you have access to the product details or so that you can buy it at a later date when the item is back in stock. You may also select to be contacted when the item comes back in to stock.

Pre sale

Processing means your order has been confirmed and is now being prepared. Shipped means your order has now left the Club Shopex Warehouse, you will receive an email and SMS confirming dispatch. Delivered means your order has been delivered to the given shipping address. Cancelled means your order has been cancelled either by you or us.
Unable to find satisfactory answers ? Contact Support